With every Volvo Penta
engine comes the widest service dealer network in the industry.
As a Volvo Penta owner, you are then never far from qualified service.
5,000 dealers in more than 100 countries are standing by, well trained
and equipped with the special tools required to help you with your
engine. For emergency assistance, Volvo Action Service s open 24
hours a day, all year round. |
| Action Service telephone
lines are open 24 hours a day, 365 days a year, ready to assist
Volvo Penta owners. A multi-lingual operator helps to get qualified
support from the Volvo Penta dealer network.
Volvo Penta Action Service is a unique service for all Volvo
Penta engine owners. No other service in the industry offers around
the clock availability, 365 days per year. And interest among customers
is ever increasing.
Since 1997, Volvo Penta owners have been able to take advantage
of a unique assistance program called Volvo Penta Action Service,
which is available throughout Europe (except Russia). The service
is now available also for Volvo Penta customers in North America.
Customers can reach Volvo Penta Action Service by telephone anytime
of the day, year-round, to obtain help and assistance. The task
of the service operator is to ascertain what type of problem has
arisen, ensure ongoing contact with the customer and suggest a solution
to the problem.
Simpler defects
The underlying concept behind Volvo Penta Action Service is very
simple. It aims to provide rapid service when customers are in greatest
need. And for Volvo Penta’s customers, it requires no more
than a simple phone call.
Although many of the incoming inquiries can be solved at once via
telephone by technically competent personnel at the service center,
it is sometimes the case that on-site assistance is required, when
a repair must be performed onboard the boat.
The operator then contacts the closest Volvo Penta dealer, and agreement
is then reached that the repair shall be made or that the needed
spare shall be delivered directly to the customer.
Rapid spare parts deliveries
Volvo Penta has dealers throughout Europe and North America, with
each dealer maintaining a stock of common spare parts. However,
in certain cases, the customer requires an unusual spare part not
available from the local warehouse. In such cases, the operator
at Volvo Penta Action Service can utilize Volvo Penta’s advanced
logistics system to quickly determine from where the spare in question
can be obtained, and to arrange rapid delivery of the item to the
customer. It is important both for the person who uses the engine
professionally and, not least, for leisure-time skippers, who want
maximum satisfaction from their boats during vacation.
Läs mer på: www.volvopenta.com |
